Five things to check before you choose a cleaning staffing agency

When a cleaner does not turn up, everyone notices. Choosing the right staffing partner protects your reputation, your health and safety record and your time.

1. How do they vet staff?

Ask exactly which checks are made before someone is placed. Right to work, identity and references should be the minimum, with DBS checks for schools, healthcare and homes.

2. Are staff trained for your setting?

A hospital needs infection control. A warehouse needs manual handling and machine training. A building site needs CSCS cards. Make sure the agency matches training to the job.

3. What happens when someone is off sick?

Good agencies have a plan for cover and a named person you can call at six in the morning.

4. How do they handle pay and timesheets?

Late or incorrect pay is the fastest way to lose good cleaners. Choose an agency that pays staff weekly and on time.

5. Will they send the same people?

Familiar staff learn your site, your standards and your security procedures. Ask for consistency.

The Oak Group supplies vetted cleaning operatives across offices, warehouses, clinics, schools, hotels and homes. Tell us what you need and we will be in touch within two working hours.